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Steps to support individual in reporting an incident

• We will ensure that the person impacted is in a safe and secure environment.
• We will give the affected individual our full attention, actively listening without interruptions and responding with empathy. Additionally, we will share the Cybercrime Complaint Form, explain its significance, and assist them in completing it to maintain proper records.
• We will ask appropriate questions to gather detailed information about the incident, including dates, times, and any available evidence, ensuring accurate documentation of all details.
• We will reassure the individual that their information will be treated with strict confidentiality and provide resources for additional support if needed.
• We will ensure the affected individual knows how to contact us for any follow-up questions or ongoing support